1) Visit https://www.coastalfooddelivery.net and enter your entire address into the site. 

2) We have a zone limit set for delivery areas. Certain locations pose an issue for delivery drivers due to road conditions, lack of street lights, and/or zero cellular service.  For the safety of our drivers, we have restricted travel to these areas. 

3) We also reserve the right to refuse service to any address or indiviual who has offered a threat, harrassment, mistreatment, and/or repeated abuse of our staff, restaurant partners, and/or delivery drivers. In this instance the individual(s) and their delivery address(es) can be blocked from ordering.  For the safety of our staff, contracted delivery drivers, and restaurant partners, blocked parties will not be provided details. They will simply be blocked, and communications will cease.  

We are located in a virtual office within the Florence, Oregon area. 

At anytime you can click on "Restaurant Delivery", "ORDER FOOD", or any button, tab or link within this website that suggests food delivery.  

Alternativately, you may visit https://www.coastalfooddelivery.net to place an online order or view all available menus within your area. 

There are several reasons for being dissatisfied with an order.  

1) Your order arrived later than expected.

- This can be due to the restaurant being busier than anticipated.  

-This can also be due to lack of delivery drivers.  In this case we will provide extra incentives to known drivers to find a driver for you.   

-In either circumstance, we provide text message updates and work with the restaurant & our drivers to ensure your driver arrives when the order is ready so that it is fresh and hot. 

2) You did not receive all items in the order. 

- The quickest remedy is to text us your Order No and the missing items ASAP at 541-357-7697.  We will expedite the redelivery of the missing items for you. *Please do not call the restaurant directly. 

3) You did not appreciate the delivery driver specifically.  

- You'll have an opportunity to rate your experience  with your driver in an email which will be sent to you after each order.  We respect your opinion and appreciate your feedback. 

4) We were unable to deliver your order.  

- If a restaurant is closed, a staff member will call /text you to advise that the order had to be cancelled.  Your order will be cancelled and the funds immediately released to the financial source originally used.  

- If we do not have any available delivery drivers to accept the order, your order will be cancelled and the funds immediately released to the financial source originally used.

5) If you are dissatisfied with a specific item and it is found that the restaurant made the item as it was intended, then there is nothing we can do to refund you. We will request the restaurant provide you with a credit for a future in-store visit. 

We accept Debit or Credit Cards only.  We accept Mastercard, Visa, Discover, & American Express. Please keep in mind that we do charge a small processing fee for all credit cards.  If a restaurant also charges a processing fee and/or any extra fees such as to-go fees, you will see this as a seperate line item on your total bill at checkout. 

We cannot take cash or check.  We do not offer Corporate Accounts at this time. 

You may opt to tip up front on your Credit or Debit Card or you may provide a cash tip to your driver on arrival. 

During most days it will take 20 to 40 minutes for the average delivery. Some orders may take longer depending on the size of the order and which restaurant the order is being placed from. Please be aware that we are working with some of the most popular restaurants in town and together we are working hard to provide the best customer service possible. You will receive automatic and manual updates via text message or email. 

You may place orders from different restaurants separately. You would just be required to pay a site service fee.  The Delivery Fee will be waved automatically if you order within an hour from another restaurant. 

Yes! Our drivers are paid with tips. Please consider their hard work to deliver your food promptly and professionally in your compensation as the delivery fee generally covers the cost of fuel and vehicle maintenance.

Our average service fee is 20%.  That fee margin can be as low as 5% or as high as 30% and completely depends upon the partnership agreement we have with the restaurant. 

Once the order has been sent to the restaurant, it CANNOT be cancelled or refunded. Please TEXT 541-357-7697 with your ORDER NUMBER and the word CANCEL on any advanced / future orders. If the order has not been placed with the restaurant yet, we should be able to cancel the order for you.

The State of Oregon is a RetailTax FREE state!   Meaning we do not charge customers taxes for food sales.  

When you see "Taxes & Fees" on your delivery order, know that these are two separate things: Taxes AND Fees. 

If you click on the "Taxes and Fees" line while ordering, you will see "Sales Tax: $0.00".  

Under the "Taxes & Fees" line  item within your order total lists the Service Fee.  Fees are what our system charges for our services to you.  

(Service fees are a small portion that helps us to cover costs of websites, menu maintainance, customer support, dispatching services, driver phone apps,  etc. to keep this business operational) 

To ensure all of this runs smoothly and can continue, we add a small Service Fee to the order.   The fee completely depends upon the Partnership Agreement with have with the restaurant. 

A Software Fee is part of the "Taxes & Fees" line item in the order calculation.   This is an auto-generated tip that goes directly to the software company and tech team which is necessary for us to be able to provide online ordering webservices.  This team assists us in providing you with discounts, order updates, email confirmations, and the entire platform our ordering service is ran on. They also provide technical support and so much more. 

If you click on the "Taxes & Fees" line item in the order total while placing your order, you will see the "Software Fee".  You may click to uncheck the Software Tip if you'd like during the order process. 

Absolutely!  Simply visit https://www.coastalfooddelivery.net/gift-certificate.  

A gift certificate is the perfect present for friends, family, or co-workers.

Upon purchase, the recipient will receive an email with Gift Certificate Code.  They will be able to enter the gift certificate's code during checkout & enjoy!

Please note gift certificates are only valid for orders placed through Food Frenzy and can not be directly redeemed at the restaurant.

Of course! You will be able to use your gift certificate as many times as you would like until there is no remaining credit.

You can choose to send the gift certificate in an email, or print it off to give it to the recipient yourself. 

Credits are a specific dollar amount provided by an administrator to a customer. 

Credits are often given in an event that an order issue occured, and the Coastal Delivery representative found it appropriate to credit a specific amount back to the customer's account. 

Credits will be automatically deducted on a customer's future order subtotal via our ordering website.

Credits can also be issued as a Loyalty Program to send appreciation or insentive to a customer for a future order.  All of which is provided at the discretion of a Coastal Delivery administrator. 

Yes!  Every order delivered to a customer receives Rewards Points. 

Points are based on the restaurant sub-total.  Customers receive 1 point per $1.  

Rewards Points can be used to purchase a Gift Certificate for yourself or a loved one; or, you can select a gift card for any of our partnered retailers!  Gift Certificates and Gift Cards are delivered to you via email with a code.  You can use that code online anytime. 

You must have an established account at https://www.coastalfooddelivery.net/.  "Established" means you sign into your Food Frenzy account using an email and password, and you are not placing orders as a "Guest". 

1. If using a Computer or Laptop:  Clikc on "Rewards Marketplace" to the right of your screen. 
2. If using a mobile device: Click on your name at the bottom of your screen. 

In short: 

We always encourage anyone interested in becoming a delivery server for our restauarnt partners to thoroughly read our Independent Contractor Agreement first.  

There are several ways a Delivery Server earns with Coastal Delivery:

1) Base Pay ranges from $2.99-$7.99+ per order accepted, depending on the estimated time and distance from pickup location to delivery location.

2) A $0.50 per mile additional fee accrues when an order travel distance from pickup location to delivery location exceeds a specific mile distance.

3) 100% of Tips 

4) An  additional $1.99 pick-up fee if an order includes extra items from a secondary pickup location. 

5) VIP Status means customers and our restaurant partners really like you and you carry an increased likelihood to be offered orders. 

6) Becoming a Customer Promoter means you have a healthy driver rating and we have provided ou with a unique Discount Code. When a customer uses the code, you receive $2 in side income. 

7) Becoming a Restaurant Promoter means you brought a restaurant to us who signed up on our website and you receive 5% of each order from that restaurant. 

Drivers can set up their driver account to payout daily or weekly.  

Daily payments are posted 2 business days after the work occured.  Business days exclude Weekends and Federal Holidays.  

Weekly payments are posted once a week on the day of the week you choose.  *Due to bank holidays stunting payments on Mondays, it is recommended to choose a Wednesday or Thursday for weekly payouts. 

Upon application approval, automated emails with training videos and information will be sent to the email address you provided within your application. 

If you have any specific questions, you may always email dispatch at notice@coastalfooddelivery.com

IF you reside in Florence, Oregon, our delivery manager will be scheduled to meet with you at a local meeting spot.  At that appointment, he will provide you with your insulated delivery bag, driver payment card and any other essential items. 

IF you are applying at one of our other locations, you will be responsible for obtaining essential delivery items for your business.  An email will be sent to you with recommendations that you can purchase for your delivery business. You will receive an insulated delivery bag, rack cards and a driver card in the mail. 

Please give our team at least 2 business days to review your application and get back to you.  

Double check your spam/junk mail folder within the email address you provided in your application. 

All correspondence comes from "order@coastalfooddelivery.com" via email until your application has been approved.  

If you have done all of the above, please email our manager at harmony@coastalfooddelivery.com